Managed Services

RnD’s managed service is the heart of our business, we offer fully managed support services to a wide range of businesses of all sizes . Our experienced team of dedicated engineers are based in Central London, and offer a range of skills to quickly solve the support requests which come in via email driven tickets, or on our dedicated Helpdesk hotline

A cornerstone of our philosophy is flexibility to meet our client’s needs. We are able to provide both efficient remote support packages, and bespoke support solutions for customers with specific needs. This can include 24/7 support or regular onsite presence. As a principle part of our service, all of our customers are assigned a dedicated account manager, who is a single point of contact for escalations and for any sales or information requests. This personal service is one of the key differences here at RnD. It’s what makes our customers feel we’re on your side, and something we’ve prided ourselves on for over two decades.

The majority of our support packages are constructed from these foundation options, although we can of course, tailor in further aspects to suit your individual requirements :

  • Unlimited helpdesk support for all users
  • Guaranteed Response Times
  • User Administration
  • 24/7 Monitoring and alerting
  • Dedicated Account manager
  • Email administration and management
  • Backup monitoring and alerting
  • Security updates and patching
  • Automated Maintenance
  • Single point of contact for all IT issues (this means if you have internet down or a hardware issue you call us not the vendor)
  • Management of third party vendors
  • IT Planning
  • Infrastructure review and procurement